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  • What is PrePaid calling? 

PrePaid Connection allows you to set up a prepaid account so that you may receive calls from a supported correctional facility.  Prepaid calling is often less expensive than collect calls and allows you to limit and budget your telephone expenses.

  • What do I need to open a Prepaid Account?

When setting up your prepaid account, you will need the telephone number of the account you wish to set up and have a Visa, MasterCard or Discover card ready.

  • How long will it take for the deposit to credit to my telephone account?

The credit should be applied within 10 to 15 minutes.

  • Why can’t I receive collect calls to my telephone number?

Many cell phones, cable phones or  competitive local telephone companies do not allow prison collect calls to be billed .  Additionally, if you have accepted a high number of collect calls, and have reached the billing limit that is allowed, collect calls will no longer be allowed.


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